Why do I see an extra charge on my bank statement?

VoiceRules uses Stripe for all of its payment processing. We do not store any of your credit card or payment details on file other than the last 4 digits of your card and its expiry date.

In order to protect our customers from fraudulent use of their cards we carry out stringent security processes to ensure that the person using the card is the cardholder. 

When checking security we send over a request to your issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized.

Regardless of whether or not the authorization is declined, we reverse our authorization request immediately.

However, even if the bank declines the authorization, some people may still see an authorization for $1 or similar on their credit card statement.

The important thing to remember is that this is not a charge, and it will disappear from your statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.

We will first attempt a $0 authorization in all cases except AMEX (which doesn’t support $0 authorizations - we try a $1 auth right away with AMEX.) If the $0 authorization fails, we’ll then attempt a $1 authorization.