Analytics provides you with valuable information from your VoiceRules account.
Using Analytics for your business keeps you up to date with the overall performance of calls made and received to your business. Data can be used to monitor General, Sales and Marketing efforts.
Analytics becomes extremely useful when using phone numbers to run local or national campaigns for your business.
Data can be broken down into a granular format so that you can monitor the success of your phone calls, teams or campaigns.
VoiceRules has provided you with visual information, demonstrating call detail that we believe to be valuable to you.
The VoiceRules PRO package comes with our full analytics as follows;
Total inbound calls - Calculates the volume of all calls received
Total outbound calls - Calculates the volume of all outbound calls
Total Duration of Calls - The total duration of all of your calls
Total Cost of Calls - The overall cost of your calls including inbound and outbound charges
Most Active Phone Number - Which of your VoiceRules numbers has received the most activity
Most Active Time of Day - Which day in the week your number is most busy
Most Active Users - Which member of your team or department has been the most active
Maximum Simultaneous Calls - The maximum amount of simultaneous calls at once
Non-Answered Calls - The total amount of calls you have missed or unanswered
Total Calls to Voicemail - How many calls were sent to your Voicemail
Overview of Users/Departments - A graph view of your most active members or departments
Total Unique Calls - Total amount of new phone calls to your phone number
Avg. Call Duration - The overall average call duration length of your phone calls
Percentage of Calls over Previous Weeks, Months, Years - Compares call traffic over the period
Detailed Call Tracking
We have provided you with a convenient graph which you can use to search granular information on your calls. You can dig deep into your call data by filtering your search based on how you want to breakdown your data. You can break out data and mix the search criteria based on Date, Phone Number, User or Department.